Privacy Policy
Last updated: June 16, 2024
At Lágrima Azul, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.
1. Information We Collect
We collect the following types of personal information when you place an order or interact with our website:
- Personal Data: Name, email address, phone number, shipping address, and payment details.
- Payment Information: We use Stripe for processing payments. We do not store your card information; all payment details are securely handled by Stripe in accordance with their privacy policy.
- Shipping Information: We share your shipping address and contact information with Deporter for the purpose of delivering your orders.
- Usage Data: Information such as your IP address, browser type, pages visited, and the duration of your visit. We collect this data through tools like Google Analytics and Google Tag Manager to improve our website and services.
2. Use of Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your orders, offers, and updates.
- Improve our services and enhance your experience on our website through analytics.
Your data is only used for the purposes stated above and in accordance with your consent, which is obtained via a checkbox when you submit your information.
3. Cookies
Our website uses cookies to enhance user experience. We use both session and persistent cookies, including third-party cookies such as Google Analytics and Tag Manager to track user activity and gather data for analysis purposes.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our site.
4. Data Security
We use SSL certificates to encrypt all communication on our website, ensuring your data is transmitted securely. All personal data is encrypted and stored on servers hosted by Hetzner, a provider that implements advanced security measures.
5. Retention of Data
We retain your data for as long as your account is active or as long as necessary to provide services to you. If you choose to delete your account, we will delete all your personal information unless required by law to retain it.
6. User Rights
You have the right to:
- Access your personal data.
- Rectify any incorrect or incomplete data.
- Delete your data or close your account.
You can exercise these rights by logging into your account or contacting us at support@lagrimaazul.com.
7. Data Breach Procedures
In the event of a data breach, we will take immediate action to mitigate risks and notify affected users. We follow standard security protocols to minimize any potential damage and ensure the safety of your information.
8. Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date at the top.
If you have any questions about this Privacy Policy, please contact us at info@lagrimaazul.com.