Terms & conditions

Terms and Conditions of Lágrima Azul

1. Contact Us

We are always happy to hear from you! For inquiries regarding online orders, stores, or our current collections, please contact us at +971 524811581 or via Instagram or TikTok.

Customer Service Language: English
Founder: Susanna Ortiz Fernandez

2. Delivery Information

Standard Shipping Fee: A flat rate of 25 Dhs applies to all orders within Dubai.
Cash on Delivery (COD): No additional fees apply for COD orders.

3. Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 7 days of receipt for a full refund or exchange, provided that:

Condition: Items must be returned in original condition, with all labels and tags intact. Returns missing these elements may not be accepted.
Return Shipping Costs: Customers are responsible unless the item is defective or incorrect.
Refunds: Processed within 5-7 business days to the original payment method.
Promotional Items: Refunds for products purchased with a discount will reflect the final discounted price.

4. Payment Methods

We accept credit and debit cards through our secure payment gateway, Stripe, and offer Cash on Delivery (COD) at no additional cost.

5. Delivery Timeframe

Orders are typically delivered within 1 to 3 working days of purchase. During holidays or peak seasons, delivery may be slightly extended.

6. Privacy Policy

Lágrima Azul is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data.

Data Collected: We collect information such as name, email, phone number, shipping address, and payment details to process your orders and improve our services.
Purpose of Data Usage: For processing orders, customer communication, and service improvement through analytics like Google Analytics.
Data Security: Information is securely transmitted via SSL and stored on protected servers hosted by Hetzner.
Data Retention: We retain personal data for as long as your account is active or as needed to provide services.
User Rights: You may access, rectify, or delete your data by contacting us at support@lagrimaazul.com.

7. Cookies

We use cookies to enhance user experience on our website. You may control cookie usage in your browser settings.

8. Changes to These Terms

We reserve the right to update these Terms and Conditions. Significant changes will be posted on this page, and the “Last updated” date will be modified accordingly.